Call center
– Confirm that the criteria required in the specifications are met
– Plan appointments on commercial schedules
– Provide real-time support to agencies on dedicated WhatsApp groups
Prospects, needs identification and appointments planning
– Remind customers the day before the appointment to confirm their presence
– Transmit the next day’s schedules to the sales representatives
– Reschedule appointments in case of unforeseen events
– Enrichment and processing of RGE certified companies database for subcontracting contract proposal
– List of interested companies shared with the partnership manager – Mr SAMIR MAHAH
– Ensure that sales representatives submit their reports on Zooform as soon as possible,
– Update of Pixel statuses (appointment phase) according to commercial feedback
Follow-up with customers for quote signature
Follow-up with customers for quote signature
– Receipt of calls transferred from GE lines and subsidiaries
– Dispatching according to categories (after-sales service – commercial follow-up – new prospect – other)