Call center

– Confirm that the criteria required in the specifications are met

– Plan appointments on commercial schedules

– Provide real-time support to agencies on dedicated WhatsApp groups

Prospects, needs identification and appointments planning

– Remind customers the day before the appointment to confirm their presence

– Transmit the next day’s schedules to the sales representatives

– Reschedule appointments in case of unforeseen events

– Enrichment and processing of RGE certified companies database for subcontracting contract proposal

– List of interested companies shared with the partnership manager – Mr SAMIR MAHAH

– Ensure that sales representatives submit their reports on Zooform as soon as possible,

– Update of Pixel statuses (appointment phase) according to commercial feedback

Follow-up with customers for quote signature

Follow-up with customers for quote signature

– Receipt of calls transferred from GE lines and subsidiaries

– Dispatching according to categories (after-sales service – commercial follow-up – new prospect – other)